Support Center

Prerequisites have failed to install when installing the Epic Games launcher

Last Updated: Mar 20, 2017 02:39PM EDT
This error is generally caused by one of two things.  The first is a prompt requesting administrator access.  If you ignore, don't see, or deny this request, the install will result in this error.  You should be able to solve the issue in this case by simply uninstalling and reinstalling the launcher.

The other possibility is a problem with the existing Visual Studio redistributables on your machine. In this case, the following workaround should solve the problem:

If that workaround does not work, please also try the following:
  • Make sure your computer is up to date and has the latest Service Packs.
    • Navigate to Start> Control Panel> System and Security
    • Under the Windows Update heading, select Check for updates
    • Install any updates.
  • Make sure you are running as an Administrator on your computer.
    • Navigate to Start> Control Panel> User Accounts> User Accounts
    • Select Manage User Accounts
    • If you are an Administrator, Administrators will be listed beside your username under Group
  • Make sure you have read/write access to the selected install path.
    • Navigate to your selected install location
    • Right-click and select Properties
    • Select the Security tab
    • Select your username in the Group or user names box
    • Verify that there is a check under Allow beside both Read and Write in the Permissions box

IS-PQR268 IS-PQR2147942405 IS-PQR1460 IS-PQR16386 IS-PQR12002 IS-PQR1638 IS-PQR1392 IS-PQR4 IS-PQR1601 IS-PQR16389 IS-PQE1260 IS-PQR12029 IS-PQR1011 IS-PQR22 IS-PQR12007 IS-PQR32 IS-PQR1 IS-PQR546 IS-PQR112 IS-PQR3010 IS-PQR2147943860 IS-PQR30 IS-PQR5100 IS-PQR3 IS-PQR5

Contact Us

0b4c5e725dabfd13129a608f44c26b1f@epicgames.desk-mail.com
http://assets1.desk.com/
false
desk
Liquid error: undefined method `gsub' for nil:NilClass
seconds ago
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
about
false
Liquid error: undefined method `gsub' for nil:NilClass
/customer/en/portal/articles/autocomplete