Support Center

I am unable to install the Epic Games launcher and am using 360 Total Security. The install fails or is corrupted.

Last Updated: Mar 09, 2016 05:18AM EST
Some antivirus programs will interfere with installing the Epic Games launcher or the games accessed from within the launcher by preventing the installer from modifying system files that it must change to complete the install. We have confirmed that one such antivirus program is 360 Total Security. The steps below are confirmed to work when using 360 Total Security and may help with other antivirus programs as well:
 
  • Temporarily disable your antivirus software.
  • Run the Epic Games launcher installer.
  • After successfully installing the Epic Games launcher, you may re-enable your antivirus software.

If you are still unable to install the Epic Games launcher, please see the steps here. If nothing helps, please contact the Player Support team for further assistance.

Contact Us

0b4c5e725dabfd13129a608f44c26b1f@epicgames.desk-mail.com
http://assets2.desk.com/
false
desk
Liquid error: undefined method `gsub' for nil:NilClass
seconds ago
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
about
false
Liquid error: undefined method `gsub' for nil:NilClass
/customer/en/portal/articles/autocomplete