Support Center

Error CDF97

Last Updated: Jul 27, 2016 10:05AM EDT
This is a general error code that means that the Epic Games launcher has crashed.  In order to diagnose and resolve the crash, please contact Player Support using the Email Us link on the sidebar of this page.  Make sure to include the following information:
  • Machine ID
    • This will appear in the crash reporter dialogue that pops up when the crash occurs
  • Epic ID
    • This will appear in the crash reporter dialogue that pops up when the crash occurs
  • Launcher debug logs
  • Dxdiag
  • Crash dumps
    • These files can be found in C:\Users\[YourUserNameHere]\AppData\Local\Microsoft\Windows\WER\ReportQueue\
    • In that directory, sort the contents by date modified and send us the most recent folder whose name begins with AppCrash_UE4-EpicGamesLau

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Liquid error: undefined method `gsub' for nil:NilClass
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Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
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Liquid error: undefined method `gsub' for nil:NilClass
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