Support Center

MD-0003 or MD-0005 when attempting to download a product from the Epic Games launcher

Last Updated: Nov 21, 2016 01:54PM EST
These errors mean that the launcher was unable to download necessary information for installing the product.  This is generally the result of a network connectivity issue, but can also be due to a problem with our servers.  If you are receiving one of these errors, please do the following:
  • Try our network connectivity troubleshooting.
  • If that doesn't help, wait a little while and then try again.  If the problem is a temporary server outage, it will be corrected shortly.
If you continue to receive this error, contact Player Support using the Email Us link on the sidebar of this page.  Make sure to include your dxdiag and launcher debug logs.

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